Resorts and destination properties are beginning to embrace peer-to-peer rental channels as an opportunity to drive business, instead of viewing them as competition. By posting and managing the listings for their owners, sales inquiries can lead to direct business as well as upsells, upgrades.
Every hospitality operation should expect to experience a data crash and prepare for the inevitability. To prepare, most importantly, have the correct procedures in place to backup all the crucial data that is stored in your PMS.
Learn how Marriott International yielded more than $500,000 in appointments in two spas in the first 30 weeks of their pilot implementation of the SpaSoft Online Booking system.
Less hassle and more rental income drive condo owners’ decisions in rental channels for their units. Here are five things your resort can do to build strong, mutually beneficial relationships with your condo owners and minimize desertions to the DIY website channels.
While 24-hour phone support for your hotel PMS is crucial, there are many other resources that can help you with less mission critical support needs. Utilizing these resources can maximize your investment in your hotel software, keep your staff trained and effective and allow your property to stay one step ahead.