Kohler Co. Selects Springer-Miller Systems

SMS|Host Integrated Hospitality Management Solution
wins out over various disparate applications

STOWE, VT. — DECEMBER 12, 2003 — Springer Miller Systems Inc. (SMS) — the leading provider of guest-centric hospitality management systems— is pleased to announce that Kohler Co. has chosen SMS|Host Hospitality Management System as the system of choice for their resort destination in Kohler, Wisconsin, which has been recognized for its uncompromising hospitality and impeccable golf venues.

Headquartered in Kohler, Wisconsin, Kohler Co. was founded in 1873 and is one of the oldest and largest privately held companies in the US. A rich heritage and a commitment to uncompromising service are the foundation of the resort destination of Kohler. Guests from around the globe enjoy Kohler’s world-class accommodations at any one of their properties including The American Club, the Midwest’s only five diamond resort, The Inn at Woodlake, Riverbend, The Kohler Waters Spa, four championship golf courses, three private membership clubs and numerous retail and dining outlets.

Kohler Co will be using Springer-Miller Systems integrated approach to replace four existing disparate systems that run their front office, golf, membership and spa needs as stand-alone applications. With SMS|Host, Kohler Co. will be able to achieve its goal to integrate all elements of their properties into one common database. The system maintains every piece of customer detail in a manner that makes it immediately accessible and perpetually available.

Rob Rohrer, Senior Systems Project Manager for Kohler Co., said, “SMS|Host will enhance our ability to provide our guests with a seamless experience throughout the entire resort. As a full service, four-season resort, we needed a system that would incorporate guest rooms, golf, spa and dining, and Springer-Miller Systems provided this type of system.”

In addition to SMS|Host front office system, Kohler Co. will also install several of Springer-Miller’s optional modules in their locations including Multi-Property Management, Spa/Recreation Scheduling, Golf Tee Time Scheduling, Club Membership Management, Activities Management, Baggage Handling, Retail Point-of-Sale, SMS |Touch Fine Dining Point of Sale,, and SMS|World for internet reservations.

About Springer-Miller Systems
Springer-Miller Systems Inc. is a leading provider of hospitality management solutions that meets the technology needs of all types of hospitality enterprises including city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide, setting the pace as a pioneer in the hospitality industry. Springer-Miller Systems’ SMS|Host Hospitality Management System is distinguished from other property management systems with its truly integrated design and unique approach to guest service. The SMS|Host product suite, including more than 20 seamlessly integrated, guest-centric application modules, provides hotel/resort staff with the tools they need to personalize service, exceed guest expectations, and increase revenue. For more information on Springer-Miller Systems, visit our website at www.springermiller.com.

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