Frequently Asked Questions

Who are we?

Founded in 1984, Springer-Miller Systems (SMS) provides premier software solutions for the world’s finest hotels, resorts, and spas. Our innovative products include:

- SMS|Host: A guest-centric, fully integrated property management system.

- WorldNXT: A suite of online booking and mobile solutions.

- Teres POS: A fully integrated point-of-sale solution for retail and food & beverage operations.

As a proud member of the Jonas Hospitality family, we are committed to unifying the guest journey through cutting-edge technology and exceptional service.

Who is Jonas Hospitality?

Jonas Hospitality is a family of technology brands serving the hospitality industry that utilizes cutting-edge technology solutions to meet critical business needs. The Jonas Hospitality portfolio includes Aptech, b4 Checkin, Bookassist, Jonas Chorum, Leonardo, Springer-Miller Systems, Spasoft, Jonas Unify & Vizergy. Comprised of over 60,000 hotels, resorts, and spas, Jonas Hospitality serves every segment of the industry with solutions from industry-leading providers.

Jonas Hospitality is backed by its parent company Jonas Software, which owns and operates a wide variety of leading software companies across numerous verticals. Jonas Software will never divest or sell any of its companies, truly standing by their vision of Software for Life. Operating over 75 independently managed software companies around the world, Jonas Software provides each company with the strategic guidance and financial security required to be leaders in their respective markets. As an operating group of Constellation Software Inc. (CSI), one of North America’s largest and most respected software companies, Jonas Software focuses on adding value to each of our vertical markets.

What makes us different?

At Springer-Miller Systems, we empower properties to deliver exceptional guest experiences while operating efficiently. Our premium software solutions are designed to help clients exceed guest expectations and elevate their operations.

What sets us apart is not only our commitment to innovation and client success but also the strength of being backed by Jonas Hospitality. As part of the Jonas Hospitality family, we benefit from the stability, resources, and expertise of a global network of hospitality technology brands. This ensures that our clients receive cutting-edge solutions, long-term support, and the confidence of working with a trusted industry leader.

We also go beyond software by offering value-added tools, training sessions, and events to ensure our clients have the knowledge and resources they need to succeed.

How do I get started with SMS?

Getting started is easy! Simply request a demo or more information, and our account management team will guide you through the process. For details about specific products, visit our Products page, and to learn more about our company, check out our About Us page.

Who are SMS products for?

Springer-Miller Systems provides fully integrated solutions tailored for the hospitality industry, including hotels, resorts, and spas of all sizes. Our products are ideal for:

- Luxury and complex hospitality markets.

- Niche segments like destination resorts, ski and golf resorts, beach resorts, city center hotels, and spa resorts.

- Any hospitality property looking to streamline operations, enhance guest experiences, and boost revenue.

With over 35 years of expertise, we help properties streamline operations, enhance guest experiences, and boost revenue.

How does SMS install and train customers on our Product’s?

We offer flexible implementation options tailored to your property’s unique needs. Our consultative approach includes both remote and on-site installation and training, delivered by experienced industry trainers.

- Installation: New modules can often be installed in less than a day. Full property management system implementations typically take about six weeks, depending on the complexity of your operations.

- Training: Comprehensive training ensures your team is fully equipped to use our solutions effectively.

What ongoing support and training does SMS provide?

We offer 24/7 support, 365 days a year, for all SMS products. Additionally, we provide eLearning resources to help train new employees and refresh existing team members. Our goal is to ensure you always have the support and knowledge you need to succeed.

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